Asia’s leading Robotic Process Automation (RPA) solution akaBot, expands its reach into Malaysia to help businesses embrace automation in the market

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akaBot, the TOP 20 worldwide RPA solutions ranked by Gartner, has officially introduced the strategy to extend its services & solutions in the Malaysian market. This announcement was made during their first C-Talk event yesterday, where a variety of akaBot’s automation use cases was introduced to a large selection of senior business leaders and CEOs in Malaysia. The company will offer Malaysian businesses in finance, banking, retail, and manufacturing a range of holistic solutions for automation and digitisation, enhancing overall productivity and cost savings.

Malaysia is witnessing a surge in the demand for digitalisation in response to ongoing corporate investments. Projections for the 2023 digital economy in Malaysia indicate a significant contribution of 24.4 per cent to the nation’s GDP, with expectations of a further increase to 25.5 per cent in the subsequent year. Looking ahead to 2024, the Malaysian government has allocated a substantial sum of RM 100 million for digitalisation grants, aiming to support over 20,000 SMEs in expediting their digitisation and automation initiatives.


Ginny Truc To, Country Manager of akaBot said, “Malaysia stands out as a compelling market for akaBot, thanks to its diverse and rapidly expanding economy coupled with a commendable level of economic stability. Despite witnessing rapid growth, it’s noteworthy that only 30 per cent of business establishments have embraced digital technology, potentially impeding further market expansion. We aim to address and resolve these challenges in Malaysia by offering automated operations that promise heightened productivity, enhanced reliability, improved performance, and reduced operating costs.”

The level of digitalisation in businesses is still relatively low compared to developed markets. The high cost and lack of localisation in the current market offerings have been significant barriers to growth. With akaBot being able to develop customized automation solutions that suit local business needs, as well as provide affordable solutions, the company sees a strong potential for growth in the market.

C-Talk – A chance for akaBot and Malaysia enterprises to boost operational excellence through next-generation technology

C-Talk is an event series by akaBot (FPT Corporation) only for C-level managers, Heads of DX and IT Leaders in enterprises, focusing on strategic discussion and experience sharing to accompany corporates and organizations during their digital transformation journey. For the first event hosted in Malaysia, akaBot has provided insight into automation and its impact on business through the topic ‘Optimizing Finance Operation with RPA’. The gathering explored strategies for enhancing financial performance across sectors like finance, banking, retail, and more, emphasising the application of suitable automation methods. Prominent speakers at the event included Jonathan Oh – CEO and co-founder of Supplycart, Ian Tan – EBS Delivery Manager of FPT Malaysia, Iqbal Izzat Nordin – Senior Account Manager of FPT Malaysia, as well as Ginny Truc To. 

“Malaysia is advancing quickly and in need of a relative level of digitalisation. Take for example the procurement workflow in business: the number and complexity of processes are rising, yet there is still a huge technology adoption gap leading towards challenges in spending management and cash flow.  Thanks to the C-Talk event, I got the opportunity to share these business gaps and empower Malaysian enterprises with new technologies.”Mr Jonathan Oh – CEO and co-founder of Supplycart shared about the event.

In 2023, akaBot implemented its RPA solutions for various companies in Malaysia, addressing the main issue of manual and repetitive tasks. In the Retail sector, akaBot focuses on automating order purchase processes to save 50% processing time, translating to potential savings of up to US$ 500,000 in operational costs. Especially for manufacturing and financing clients, the RPA solutions improve workflows with a 95% reduction in invoice processing time, coupled with an impressive accuracy rate of 99%.

akaBot’s automation solution operates by leveraging advanced Robotic Process Automation (RPA) technology to streamline and optimise various business processes. The system is designed to handle repetitive and rule-based tasks, such as data entry, supply chain management, inventory, document verification and many more. This ensures that businesses benefit from increased efficiency and accuracy in day-to-day operations.

Founded in 2018, akaBot has experienced remarkable growth, expanding its operations to encompass eight countries, including Malaysia. With over 3500 customers in 21 countries globally, akaBot has successfully reached and deployed over 10,000 virtual robots for a vast range of brands of multiple industries across the world including Panasonic ITS, Mizuho Bank, Thinkpower, SCSK Europe, and others.  Driven by a vision of creating the ideal digital workspace, akaBot’s virtual assistants have freed more than 11 million employees from mundane tasks, slashing processing time by a remarkable 70 per cent and saving up to 21.9 million working hours annually. Additionally, akaBot champions environmental sustainability, reducing paper consumption by 60 per cent, fostering a greener office environment.

In 2023, akaBot became the first technology solution provider in Vietnam to be listed in the prestigious Everest Group’s RPA Products PEAK Matrix as a Major Contender.

The CEO of akaBot, Mr Giap Bui, shared his expectations during the kick-off of the C-Talk Event Series from Vietnam, saying, “We anticipate a strong demand for our solution in Malaysia, driven by the country’s considerable potential. We see significant growth opportunities here. The fact that there are over 1.15 million SMEs in Malaysia emphasises the clear need for a solution like akaBot. We look forward to working with our new and future customers to contribute to the development of Malaysia’s digital economy.

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About akaBot

akaBot, a subsidiary of Vietnam’s leading IT firm FPT Information System, is the global provider of award-winning, comprehensive RPA and Hyperautomation services, aiming at helping organisations achieve operational excellence with minimum effort and low licensing costs. The platform has served over 3,500 customers in 21 countries, automating over 5000 processes. akaBot is recognised internationally, particularly as the RPA Leader in G2’s Report in 5 consecutive seasons, and judged as the Best RPA Solution Provider for Retail bank in Global BankTech Awards 2023 by The Digital Banker. Named in the prestigious Everest Group RPA Products PEAK Matrix 2023 as a Major Contender, akaBot is striving to deliver comprehensive automation solutions worldwide with full knowledge of local business demand. For more information, please visit: https://akabot.com/  

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